Security is a shared responsibility. Ensure your account remains protected by adhering to the following security protocols and troubleshooting steps.
Password Recovery & Security
Protecting your account access is our top priority. If you encounter issues accessing your profile, please follow these guidelines:
Resetting a Forgotten Password: Navigate to the Client Area login page and select "Forgot your Password?" located beneath the login button. Follow the prompts sent to your registered email address.
Lost Email Access: If you can no longer access your registered email and have forgotten your password, contact support.en@cgtrade.com immediately for a manual identity verification process.
Password Security Criteria: To ensure maximum protection, your new password must meet the following standards:
Minimum length requirements (at least 8 characters).
A combination of uppercase and lowercase letters.
The inclusion of numerical digits and special characters (e.g., @, #, $, !).
Resolving Technical & Access Issues
If you encounter roadblocks while signing documents or logging into the platform, please refer to these solutions:
📄 High-Risk Agreement
Access to certain platform features may be restricted until this agreement is completed.
Check your inbox (and spam folder) for the agreement document.
Review the terms carefully and provide your electronic signature as instructed.
✍️ Signature Failures
If your digital signature is rejected, ensure that the details you enter exactly match your initial registration data. Please pay close attention to spelling, capitalization, and spacing.
🌐 Technical Optimization
For the best experience during document uploads and digital signatures, please ensure:
You are using the latest version of Google Chrome or Mozilla Firefox.
Your browser cache has been cleared recently.
You are connected to a stable internet connection.
Need Further Assistance?
If you have any other questions regarding your account setup, our support team is available 24/5 to assist you.
📧 Email: support.en@cgtrade.com 💬 Live Chat: On our official website.