Managing your accounts effectively ensures a secure and seamless trading experience. This guide consolidates everything you need to know about identity verification, account security, and troubleshooting common access issues.
Identity Verification (KYC) Policy
To maintain a secure trading environment, we utilize advanced verification tools. We offer two methods of verification: E-KYC (Recommended) and Manual KYC.
🚀 Why We Recommend E-KYC
E-KYC is our fastest and most secure onboarding method. By using automated facial recognition and digital document scanning, your account can be approved in as little as 30 minutes.
Face Recognition Process: Follow the on-screen instructions closely. You may be asked to perform specific movements, such as nodding or turning your head.
Troubleshooting Tips: If the system fails to recognize you, please remove glasses or hats, ensure your camera lens is clean, and use a well-lit environment.
📁 Manual KYC Alternative
We understand that technology can occasionally face hurdles. If you experience persistent issues with the automated E-KYC system, you are welcome to submit a Manual KYC by uploading clear, high-resolution photos of your documents during the registration process.
⚠️ Important: Avoid Multiple Submissions
To ensure the fastest processing time, please do not spam or submit multiple KYC requests. Duplicate submissions create a backlog in our system and will significantly delay your account approval. Submit once, and our team will handle the rest.
Document Requirements & Policies
Proof of Address (Optional): Providing a bank statement or utility bill is entirely optional. You can complete your registration and access all trading features without these documents.
One Account Policy: To prevent fraud and maintain platform integrity, users are strictly prohibited from creating multiple accounts. Only one active trading account is permitted per person.
Troubleshooting Registration Errors
Error: "Name Does Not Match ID"
This error occurs when the name entered in the registration form does not precisely correspond with your official identification documents.
To resolve this issue:
Contact Support: Send an email to support.en@cgtrade.com.
Details Needed: Provide your registered email address and mobile number.
Resolution: Our team will review the discrepancy and manually assist you in completing the registration process.
Application Review Process
Upon submission of your application, your account status will be set to "Pending Review".
Security Audit: Our compliance team conducts a standard security audit to verify data accuracy and ensure platform integrity.
Confirmation: Once verification is successfully completed, you will receive an official confirmation email.
Full Access: Following approval, you will gain full, unrestricted access to all CG Fintech platform features and trading tools.
Need Further Assistance?
If you have any other questions regarding your account setup, our support team is available 24/5 to assist you.
📧 Email: support.en@cgtrade.com 💬 Live Chat: On our official website.