NEGATIVE BALANCE PROTECTION
At CG FinTech, we prioritize the safety of your capital. We provide Negative Balance Protection to ensure that you never lose more than your total deposited funds.
No Debt: Even during extreme market volatility, your account balance will never fall below zero.
Risk Shield: This feature protects you from unexpected debts or additional charges, allowing you to trade with enhanced security and confidence.
RISK MANAGEMENT MEASURES
To maintain a secure trading environment, our dedicated Risk Department implements the following safeguards:
Continuous Monitoring: We actively monitor trading activities to identify high-risk behaviors that could jeopardize your account.
Proactive Notifications: If high-risk activity is detected, our team will contact you via email with professional guidance and support.
Leverage Adjustments: In certain market conditions, leverage may be adjusted to help manage exposure and prevent significant losses.
VERIFYING YOUR FUNDS
If you wish to verify that your funds have successfully reached your account and are accessible:
Withdrawal Test: You can initiate a withdrawal to your bank account at any time. Successfully processing a withdrawal is the most direct way to confirm your funds are available and liquid.
Real-time Balance: Your current balance is always visible and updated in real-time within your Client Area.
INACTIVITY FEES
We believe in transparency and fairness regarding your account balance:
No Inactivity Fees: If your account remains unused for an extended period, no funds will be deducted.
Balance Integrity: Your balance remains fully intact regardless of your trading frequency. We do not charge penalties or maintenance fees for inactive accounts.
SUPPORT & INQUIRIES
If you have questions regarding the security of your funds or any risk management features, our team is available to assist you.
📧 Email: support.en@cgtrade.com 💬 Live Chat: Available on our official website for real-time assistance.